The JPS Policies and Procedures Manual for Family Day Care Services


Family Day Care creates and allows freedom of choice for people wanting to work from home, and families preferring to use family day care rather than centre based care. But it’s the Service Provider (or scheme) that is responsible for the service’s policies and procedures in which all educators registered will implement at their home. 

Policies and procedures are the ‘tool’ to communicate the law and your expectations to your educators and staff.  

The JPS Policies and Procedures Manual for Services is designed with the Education and Care National Regulations r. 168 and r.169, and the Child Care Provider and Additional Child Care Subsidy (Child wellbeing) handbooks. The manual contains 33 policies, prescribed documentation such as incident report, enrolment record, educator register etc. and additional resources to meet the National Quality Framework and are perfect for Service Approval applications.

The JPS policy manual contains procedures for:

  • Remaining compliant across the service
  • Delegation of authority and responsibility 
  • Monitoring, mentoring and networking across the service at all levels
  • Developing and implementing the annual training plan and staff appraisal system
  • Keeping your quality improvement plan current and up to date
  • Recruiting and inducting educators and staff into your business
  • Orientating and engaging families in your service
  • Counselling, disciplinary, and reporting systems to support ‘when things go wrong
  • Maintaining a ‘Meeting’ standard 

Now is the opportunity to ensure your family day care is a professional, quality service that is fully utilised and profitable.  Policies are the cornerstone to quality, compliant service delivery and  business operations. Make sure your policies are always current, stakeholders are aware of their responsibilities and policies are always ready for the regulatory authority or assessor to review against your practices. 

When you run a family day care business, it is your responsibility to guide your staff, educators, families and children on the right path. However, there are going to be times, as a leader, when you are unsure of what to do, don’t worry, it happens to us all.


The way family day care businesses are structured means that each team member usually works remotely from each other. Educators work from their home, the service owners work from an office elsewhere and the coordinators work somewhere in between. That’s why it is important that your family day care business has consistent processes and procedures in place of what to do when you need to make a decision, especially because in our line of work these issues can involve the safety of children and it is these documents and practices that make it fair and equitable for everyone.

‘We’re professionals right?’ 


So, what should you do when you are asked a question and you don’t have the answer?


1) What do your policies say?


Policies are the ‘tool’ used to interpret and communicate legislation and operations. They outline your requirements, whether you are the provider or the educator and communicate the philosophy and culture of your service/business.

Your family day care policies should act as the “bible” you use to support the compliance of your business, it is what will protect children, you and your families.


It is imperative that your policies support the National Quality Framework, and they should be updated as needed to reflect changes in legislation.

2) What do the experts say?


When you are unsure of the correct action to take, it is always best to seek the advice from an expert. Part of my role at JPS Advisers is working with businesses to work through concerns they have, rather than leaving things unresolved  and becoming non-compliance issues later on, something I see all the time.


I have a number of resources available to help, including The JPS Family Day Care Educator Survival Guide for Australian Family Day Care Educators, and I am available for consultations via Zoom, no matter where you are located. You can schedule a meeting here.  

Additionally, our team is expanding and we can now offer face-to-face consultations in NSW and Victoria. E-mail me at so we can get to work on helping you.

Still got
a question?